Patents/Inventors

Xu Hua Li

San Jose, CAUS26 patents

19 Patents

US126039562026
Mapping a Contact Center Service Request to a Modality
Zoom Communications, Inc.
0 cites
US124880452025
Private Web Sessions in Contact Center Interactions
Zoom Communications, Inc.
0 cites
US124255182025
Request Routing Based on Contact Center Engagement History
Zoom Communications, Inc.
0 cites
US124077792025
Distributing Queries to Agent Group Devices
Zoom Communications, Inc.
0 cites
US123403782025
Event-based Contact Center Deployment and Termination
Zoom Communications, Inc.
0 cites
US122828802025
Connecting a Supervisor Device to a Contact Center Engagement
Zoom Communications, Inc.
0 cites
US121435352024
User Interaction Enhancement for Contact Center
Zoom Video Communications, Inc.
0 cites
US120220302024
Limiting Query Distribution Within an Agent Group
Zoom Video Communications, Inc.
0 cites
US119913132024
Limiting Query Distribution Within an Agent Group Based on Skip Criteria
Zoom Video Communications, Inc.
0 cites
US119368132024
Collaborative Virtual Waiting Room with Connection Modes
Zoom Video Communications, Inc.
0 cites
US119286922024
Event-based Contact Center Deployment
Zoom Video Communications, Inc.
0 cites
US119223552024
Sentiment-based Participation Requests for Contact Center Engagements
Zoom Video Communications, Inc.
0 cites
US119099182024
Mapping a Universal Contact Center Service Access Point to a Service Access Point Specific to a Determined Modality
Zoom Video Communications, Inc.
0 cites
US118822412024
Profile-based Contact Center Request Routing
Zoom Video Communications, Inc.
0 cites
US117900002023
Contact Center Private Web Sessions
Zoom Video Communications, Inc.
0 cites
US117652722023
Data Aggregation for User Interaction Enhancement
Zoom Video Communications, Inc.
0 cites
US116379312023
Incoming Query Distribution Using Parallel Processing
Zoom Video Communications, Inc.
0 cites
US116272242023
Queue Management of Collaborative Virtual Waiting Rooms
Zoom Video Communications, Inc.
0 cites
US115568802023
Sentiment-based Prioritization of Contact Center Engagements
Zoom Video Communications, Inc.
0 cites