3 Patents
- US126086652026Contact Center Workload Forecasts Covering Varying Timeseries Granularities and Operating Horizons
Genesys Cloud Services, Inc.
0 cites - US117346242023Method and System for Scalable Contact Center Agent Scheduling Utilizing Automated AI Modeling and Multi-objective Optimization
Genesys Cloud Services, Inc.
0 cites - US117164232023Method and System for Robust Wait Time Estimation in a Multi-skilled Contact Center with Abandonment
Genesys Cloud Services, Inc.
0 cites