Patents/Inventors

Salil Dhawan

MaharashtraIN27 patents

26 Patents

US125744602026
System and Method for Measuring Agent-burnout Index and Identifying a Root-cause in a Contact Center
NICE, Ltd
0 cites
US124694972025
Computerized-method and Computerized-system for Training and Applying a Machine Learning (ML) Textual Behavioral Identification Model to Authenticate an Agent, in a Digital Multi-channel Environment
NICE Ltd.
0 cites
US124121832025
System and Method for Detecting Fraud and Insider Trading
Actimize Ltd.
0 cites
US123335532025
Systems and Methods to Triage Contact Center Issues Using an Incident Grievance Score
NICE Ltd.
0 cites
US123093202025
System and Methods of Identifying and Utilizing Agent Credibility Divergence in Contact Center Quality Processes
NICE Ltd.
0 cites
US122894282025
System and Method to Prioritize and Resume Disconnected Customer Interactions
NICE Ltd.
0 cites
US122828792025
System and Method for Identifying and Utilizing Agent Working from Home Impact Score
Incontact Inc.
0 cites
US122674612025
Method for Dynamically Prioritizing Inbound Interactions in a Digital Multi-channel Contact Center
NICE Ltd.
0 cites
US121901632025
Systems and Methods for Data Synchronization in a Multi-tenant Synchronization System
Incontact Inc.
0 cites
US120566492024
System and Method to Formulate Effective Energy Breaks in a Contact Center
NICE Ltd.
0 cites
US120261582024
System and Method for Reducing Wait-time in a Multichannel Contact Center
Incontact Inc.
0 cites
US120036702024
System and Method for Redirecting Inbound-voice-interactions to Digital Channels in a Contact Center
INCONTACT Inc.
0 cites
US119610312024
System and Method to Gauge Agent Self-assessment Effectiveness in a Contact Center
NICE Ltd.
0 cites
US118476022023
System and Method for Determining and Utilizing Repeated Conversations in Contact Center Quality Processes
NICE Ltd.
0 cites
US118000152023
Upfront Customer Time Consideration Along with Optimized Agent Desktop in a Contact Center
NICE Ltd.
0 cites
US117829402023
System and Method for Identifying Similar Queries by a Customer on Different Digital Channels in a Multichannel Contact Center
INCONTACT Inc.
0 cites
US117166712023
Systems and Methods for Optimal Channel Selection
INCONTACT Inc
0 cites
US116760942023
System and Method for Determining and Utilizing After-call-work Factor in Contact Center Quality Processes
NICE Ltd.
0 cites
US116570492023
System and Method for Reducing Wait-time in a Multichannel Contact Center
INCONTACT Inc.
0 cites
US116590882023
System and Method Enhancing Customers Satisfaction by Assigning Abandoned Inbound-interactions to Agents Each on a Satisfactory Digital-channel Type
INCONTACT Inc.
0 cites
US116529232023
Interaction Based Suitable Channel Selection for Queued Customers
Avaya Inc.
0 cites
US116471182023
System and Method for Prioritizing Tenants for a Service for a Request Router in a Cloud-based Software as a Service (saas) Platform Contact-center
INCONTACT Inc.
0 cites
US116471202023
System and Method for Redirecting Inbound-voice-interactions to Digital Channels in a Contact Center
INCONTACT Inc.
0 cites
US116324652023
Communication Session Hold Time Management in a Contact Center
Avaya Inc.
0 cites
US115757902023
Upfront Customer Time Consideration Along with Optimized Agent Desktop in a Contact Center
NICE Ltd.
0 cites
US115468262023
Systems and Methods for Optimal Channel Selection
INCONTACT Inc.
0 cites