25 Patents
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- US123093202025System and Methods of Identifying and Utilizing Agent Credibility Divergence in Contact Center Quality Processes
NICE Ltd.
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- US120425822024Volatile Composition Dispenser with Increased Membrane Exposure and Volatile Composition Weight Loss
The Procter & Gamble Company
0 cites - US120261582024System and Method for Reducing Wait-time in a Multichannel Contact Center
Incontact Inc.
0 cites - 0 cites
- US120036702024System and Method for Redirecting Inbound-voice-interactions to Digital Channels in a Contact Center
INCONTACT Inc.
0 cites - US119610312024System and Method to Gauge Agent Self-assessment Effectiveness in a Contact Center
NICE Ltd.
0 cites - 0 cites
- US118723302024Volatile Composition Dispenser with Increased Membrane Exposure and Volatile Composition Weight Loss
The Procter & Gamble Company
0 cites - US118476022023System and Method for Determining and Utilizing Repeated Conversations in Contact Center Quality Processes
NICE Ltd.
0 cites - 0 cites
- US118000152023Upfront Customer Time Consideration Along with Optimized Agent Desktop in a Contact Center
NICE Ltd.
0 cites - US117829402023System and Method for Identifying Similar Queries by a Customer on Different Digital Channels in a Multichannel Contact Center
INCONTACT Inc.
0 cites - 0 cites
- US116760942023System and Method for Determining and Utilizing After-call-work Factor in Contact Center Quality Processes
NICE Ltd.
0 cites - US116570492023System and Method for Reducing Wait-time in a Multichannel Contact Center
INCONTACT Inc.
0 cites - US116471202023System and Method for Redirecting Inbound-voice-interactions to Digital Channels in a Contact Center
INCONTACT Inc.
0 cites - US115757902023Upfront Customer Time Consideration Along with Optimized Agent Desktop in a Contact Center
NICE Ltd.
0 cites - 0 cites
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