Patents/Inventors

Jon Russell Jay

Mercer Island, WAUS1 patent

2 Patents

US124076182025
Service Level Based Routing Using Visibility Thresholds
Amazon Technologies, Inc.
0 cites
US120733402024
Accurate Individual Queue Level Metric Forecasting for Virtual Contact Center Queues with Insufficient Data, Using Models Trained at Higher Granularity Level
Amazon Technologies, Inc.
0 cites