Emir Munoz

4 Patents

• US124998722025

  Generating Data Features from Speech and Sentiment Analytics for Enhanced Predictive Routing

  0 cites
• US122251592025

  Technologies for Adaptive Predictive Routing in Contact Center Systems

  Genesys Cloud Services, Inc.

  0 cites
• US117780992023

  Systems and Methods Relating to Predictive Routing and Occupancy Balancing

  Genesys Cloud Services, Inc.

  0 cites
• US115683052023

  System and Method for Customer Journey Event Representation Learning and Outcome Prediction Using Neural Sequence Models

  0 cites