Patents/Assignees

Talkdesk, Inc.

11 patents in portfolio

US12395588utility2025
Method and Apparatus for Creating a Database of Contact Center Response Records
0 cites
US12381983utility2025
System and Method for Managing Communications in a Networked Call Center
0 cites
US12271848utility2025
Systems and Methods for Recommending Rules for Routing Calls
0 cites
US11971908utility2024
Method and Apparatus for Detecting Anomalies in Communication Data
0 cites
US11943391utility2024
Method and Apparatus for Routing Communications Within a Contact Center
0 cites
US11856140utility2023
Predictive Communications System
0 cites
US11783246utility2023
Systems and Methods for Workforce Management System Deployment
0 cites
US11736615utility2023
Method, Apparatus, and Computer-readable Medium for Managing Concurrent Communications in a Networked Call Center
0 cites
US11736616utility2023
Method and Apparatus for Automatically Taking Action Based on the Content of Call Center Communications
0 cites
US11706339utility2023
System and Method for Communication Analysis for Use with Agent Assist Within a Cloud-based Contact Center
0 cites
US11677875utility2023
Method and Apparatus for Automated Quality Management of Communication Records
0 cites