Patents/Assignees

INCONTACT Inc.

26 patents in portfolio

US11659091utility2023
System and Method for Maximizing Capacity of an Agent in a Contact Center by Omni Session Handling
0 cites
US11659092utility2023
Enhancing Agent's Efficiency in a Contact Center by Using a Multi-agent to Multi-contact Routing Orchestration
0 cites
US11647118utility2023
System and Method for Prioritizing Tenants for a Service for a Request Router in a Cloud-based Software as a Service (saas) Platform Contact-center
0 cites
US11647120utility2023
System and Method for Redirecting Inbound-voice-interactions to Digital Channels in a Contact Center
0 cites
US11632627utility2023
Systems and Methods for Distinguishing Audio Using Positional Information
0 cites
US11546826utility2023
Systems and Methods for Optimal Channel Selection
0 cites

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