Patents/Assignees

Genesys Cloud Services, Inc.

46 patents in portfolio

US11716423utility2023
Method and System for Robust Wait Time Estimation in a Multi-skilled Contact Center with Abandonment
0 cites
US11700328utility2023
System and Method for Improvements to Pre-processing of Data for Forecasting
0 cites
US11637701utility2023
Technologies for Conducting a Data Transaction Between Enterprises Using a Permissioned Blockchain Infrastructure and an Oracle System
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US11626988utility2023
Blockchain-based Technologies for Hyper-personalized Interactions Across Enterprises
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US11588836utility2023
Systems and Methods Relating to Neural Network-based API Request Pattern Analysis for Real-time Insider Threat Detection
0 cites
US11557281utility2023
Confidence Classifier Within Context of Intent Classification
0 cites

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